Privacy Policy - Belvian Artificial Jewelry Store

Effective Date: November 2025
Last Updated: November 2025

Welcome to Belvian (belvian.pk). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, browse our artificial jewelry collections, or make a purchase.

By using belvian.pk, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our website.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with Belvian, we may collect the following personal information that you voluntarily provide:

Account Registration:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Date of birth (optional)

Order and Purchase Information:

• Billing name and address
• Shipping name and address
• Phone number for delivery
• Email address for order confirmation
• Payment information (processed securely through payment gateways)
• Order history and purchase preferences

Communication Information:

• Customer service inquiries and correspondence
• Product reviews and ratings
• Feedback and survey responses
• WhatsApp messages and phone call records
• Email newsletter subscriptions

1.2 Information Automatically Collected

When you visit belvian.pk, we automatically collect certain technical information:

Device and Browser Information:

• IP address and location data
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Screen resolution
• Language preferences

Website Usage Data:

• Pages visited and time spent on each page
• Products viewed (earrings, rings, necklaces, bracelets)
• Search queries within our website
• Click patterns and navigation paths
• Referring website or source
• Date and time of visits

Cookies and Tracking Technologies:

• Session cookies for shopping cart functionality
• Persistent cookies for user preferences
• Analytics cookies to understand user behavior
• Marketing cookies for personalized advertising

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect your account)
• Payment processors and financial institutions
• Courier and delivery services
• Marketing and analytics partners
• Fraud prevention services

2. How We Use Your Information

2.1 Order Processing and Fulfillment

We use your personal information to:

• Process and fulfill your jewelry orders (earrings, rings, necklaces, bracelets)
• Send order confirmations and shipping notifications
• Arrange delivery through courier services across Pakistan
• Process payments and prevent fraudulent transactions
• Handle returns, exchanges, and refunds (14-day policy)
• Provide customer support and resolve issues

2.2 Customer Service and Communication

• Respond to your inquiries via email, phone, or WhatsApp
• Provide product information and styling advice
• Send transactional emails (order updates, shipping confirmations)
• Notify you about order status changes
• Conduct customer satisfaction surveys

2.3 Marketing and Promotional Activities

With your consent, we may use your information to:

• Send promotional emails about new jewelry collections
• Share exclusive offers, discounts, and sales
• Recommend products based on your browsing history
• Send SMS notifications about special promotions
• Display personalized advertisements on social media
• Invite you to participate in contests or giveaways

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us at support@belvian.pk.

2.4 Website Improvement and Analytics

• Analyze website traffic and user behavior
• Improve our jewelry product offerings and collections
• Enhance website functionality and user experience
• Test new features and designs
• Identify and fix technical issues
• Understand customer preferences and shopping patterns

2.5 Legal and Security Purposes

• Comply with legal obligations and regulations in Pakistan
• Prevent fraud, unauthorized transactions, and security breaches
• Protect our rights, property, and safety
• Enforce our Terms and Conditions
• Resolve disputes and legal claims
• Maintain business records and accounting

3. How We Share Your Information

Belvian does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who help us operate our business:

Shipping and Delivery Partners:

• TCS, Leopards Courier, M&P Express, Pakistan Post
• We share your name, address, and phone number for delivery purposes

Payment Processors:

• Secure payment gateways for credit/debit card transactions
• Bank transfer processing services
• Mobile wallet payment providers

Technology and Hosting Providers:

• Shopify (our e-commerce platform)
• Web hosting and cloud storage services
• Email service providers
• Customer relationship management (CRM) systems

Marketing and Analytics Services:

• Google Analytics for website traffic analysis
• Facebook Pixel for advertising optimization
• Email marketing platforms
• SMS notification services

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Law enforcement investigations
• Protection of our legal rights and property
• Prevention of fraud or illegal activities

3.3 Business Transfers

If Belvian is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you via email or website notice before your information is transferred.

3.4 With Your Consent

We may share your information with other parties when you explicitly consent or request us to do so.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better shopping experience and remember your preferences.

4.2 Types of Cookies We Use

Essential Cookies (Required):

• Enable basic website functionality
• Maintain your shopping cart items
• Remember your login status
• Ensure secure transactions

Performance Cookies:

• Track website performance and speed
• Identify technical errors
• Understand how visitors use our site

Functional Cookies:

• Remember your preferences (language, currency)
• Personalize your browsing experience
• Save your jewelry favorites and wishlist

Marketing Cookies:

• Display relevant advertisements
• Track advertising campaign effectiveness
• Show personalized product recommendations
• Retarget visitors with jewelry ads on social media

4.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Delete existing cookies
• Accept only certain types of cookies
• Receive notifications when cookies are set

Note that disabling cookies may limit your ability to use certain features of belvian.pk, such as adding items to your cart or staying logged in.

4.4 Third-Party Cookies

Our website may contain cookies from third parties such as:

• Google Analytics (website analytics)
• Facebook Pixel (advertising)
• Instagram (social media integration)
• Payment gateway providers

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways
• Password Protection: User passwords are encrypted and hashed
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices
• Firewall Protection: Network security to prevent unauthorized access
• Data Backup: Regular backups to prevent data loss

5.2 Your Responsibility

To protect your account:

• Choose a strong, unique password
• Do not share your login credentials
• Log out after using shared devices
• Keep your contact information updated
• Report suspicious activity immediately

5.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you via email within 72 hours and take immediate steps to mitigate the impact.

6. Data Retention

6.1 How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Information: Until you request account deletion or after 3 years of inactivity
• Order History: 5 years for accounting and legal compliance
• Payment Information: Not stored on our servers (handled by payment processors)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely (anonymized)
• Customer Service Records: 2 years for quality assurance

6.2 Data Deletion

You can request deletion of your personal data at any time by contacting support@belvian.pk. We will delete your information within 30 days, except where retention is required by law.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to:

• Access your personal information that we hold
• Request a copy of your data in a readable format
• Correct inaccurate or incomplete information
• Update your account details at any time

7.2 Data Portability

You can request a copy of your data in a structured, commonly used format (CSV, PDF) for transfer to another service.

7.3 Opt-Out Rights

You can opt out of:

• Marketing Emails: Click unsubscribe link or email support@belvian.pk
• SMS Notifications: Reply STOP to any promotional SMS
• Personalized Ads: Adjust your social media ad preferences
• Cookies: Manage through browser settings

7.4 Account Deletion

You can request permanent deletion of your Belvian account and associated data by emailing support@belvian.pk with the subject line "Account Deletion Request."

7.5 Withdraw Consent

If we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

8. Children's Privacy

Belvian does not knowingly collect personal information from children under 13 years of age. Our artificial jewelry products and website are intended for adults and teenagers 13 years and older.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@belvian.pk, and we will delete the information immediately.

9. International Data Transfers

Belvian operates primarily in Pakistan. However, some of our service providers (such as Shopify, Google Analytics) may be located outside Pakistan. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms (Instagram, Facebook, TikTok)
• Payment gateways
• Courier tracking websites
• Partner websites

We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

11. Social Media Integration

If you connect your Belvian account with social media platforms or share our jewelry products on social media, those platforms may collect information about you according to their own privacy policies.

When you use social login features (e.g., "Login with Facebook"), we may receive basic profile information such as your name, email address, and profile picture.

12. Email Communications

12.1 Transactional Emails

We send essential emails related to your orders and account:

• Order confirmations
• Shipping notifications
• Delivery updates
• Return and refund confirmations
• Password reset emails
• Account security alerts

You cannot opt out of transactional emails as they are necessary for order fulfillment.

12.2 Marketing Emails

With your consent, we send promotional emails about:

• New jewelry arrivals (earrings, rings, necklaces, bracelets)
• Exclusive discounts and sales
• Styling tips and jewelry trends
• Special occasion promotions (Eid, weddings, Valentine's Day)
• Abandoned cart reminders

You can unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of each email.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (if you have an account)
• Display a prominent notice on our website
• Request your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Belvian - Artificial Jewelry Store
Privacy Contact: support@belvian.pk
Customer Service Email: orders@belvian.pk
Phone: 0315 3193944
WhatsApp: 0315 3193944
Website: belvian.pk
Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM (Pakistan Standard Time)

We will respond to your privacy inquiries within 14 business days.

15. Consent

By using belvian.pk, creating an account, or making a purchase, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

For marketing communications, we will obtain your explicit consent through:

• Opt-in checkboxes during account registration
• Email subscription forms
• SMS opt-in confirmations

16. Specific Information for Pakistan Users

As a business operating in Pakistan, we comply with:

• Prevention of Electronic Crimes Act (PECA) 2016
• Pakistan Telecommunication (Re-organization) Act 1996
• Electronic Transactions Ordinance 2002
• Applicable data protection regulations in Pakistan

Your personal information is stored on secure servers and processed in accordance with Pakistani laws and regulations.

17. Summary of Key Points

Here's a quick overview of our privacy practices:

• ✓ We collect information you provide and automatically through website usage
• ✓ We use your data to process orders, improve our service, and send marketing (with consent)
• ✓ We do not sell your personal information to third parties
• ✓ We share data only with trusted service providers (shipping, payment, hosting)
• ✓ We use cookies to enhance your shopping experience
• ✓ We implement strong security measures to protect your data
• ✓ You have rights to access, correct, delete, and port your data
• ✓ You can opt out of marketing communications anytime
• ✓ We retain data only as long as necessary
• ✓ We comply with Pakistani laws and regulations

Thank you for trusting Belvian with your personal information. We are committed to protecting your privacy while providing you with beautiful, high-quality artificial jewelry.

For more information, visit our Contact Us page, Terms and Conditions, or Return and Exchange Policy (14-day return period).