Terms and Conditions - Belvian Artificial Jewelry Online Store

Last Updated: November 2025

Welcome to Belvian (belvian.pk). These Terms and Conditions govern your use of our website and the purchase of artificial jewelry products, including earrings, rings, necklaces, and bracelets from our online store. By accessing our website and placing an order, you agree to be bound by these terms.

1. General Information

1.1 About Belvian

Business Name: Belvian
Website: belvian.pk
Business Type: Online Artificial Jewelry Retailer
Location: Pakistan
Contact Email: support@belvian.pk

1.2 Acceptance of Terms

By using our website, browsing our jewelry collections (Earrings, Rings, Necklaces, Bracelets, Best Sellers, Must Haves), or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy and Return Policy.

2. Products and Services

2.1 Product Descriptions

Belvian offers high-quality artificial jewelry including:

• Earrings (stud earrings, drop earrings, halo earrings)
• Rings (sterling silver rings, statement rings, stackable rings)
• Necklaces (pendant necklaces, chain necklaces)
• Bracelets (bangles, chain bracelets, charm bracelets)

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions, colors, or other content on our website are completely accurate, current, or error-free. Actual jewelry colors may vary slightly due to screen settings and lighting conditions.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In case a product becomes unavailable after you place an order, we will notify you promptly and offer a refund or alternative product.

2.3 Pricing

All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed at the time of purchase.

3. Orders and Payment

3.1 Order Placement

When you place an order on belvian.pk, you are making an offer to purchase the selected jewelry items. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

3.2 Order Confirmation

Once you place an order, you will receive an order confirmation email at the email address provided. This confirmation does not constitute acceptance of your order. Your order is accepted when we dispatch the products and send you a shipping confirmation.

3.3 Payment Methods

Belvian accepts the following payment methods:

• Cash on Delivery (COD) - Available across Pakistan
• Online Payment (Credit/Debit Cards)
• Bank Transfer
• Mobile Wallet Payments (Easy Paisa/JAZZCash)

3.4 Payment Security

All online transactions are processed through secure payment gateways. We do not store your complete credit card information on our servers. Your payment information is encrypted and handled securely.

4. Shipping and Delivery

4.1 Shipping Coverage

Belvian ships artificial jewelry products across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and other areas nationwide.

4.2 Delivery Timeframes

• Major Cities: 3-5 business days
• Other Areas: 5-7 business days

Delivery times are estimates and may vary due to unforeseen circumstances, public holidays, or courier delays. Belvian is not responsible for delays caused by third-party courier services.

4.3 Shipping Charges

Shipping charges are calculated based on your delivery location and order value. Free shipping may be offered on orders above a certain amount, as specified during checkout or in promotional campaigns.

4.4 Order Tracking

Once your jewelry order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

5. Returns, Exchanges, and Refunds

5.1 Return Policy

Belvian offers a 14-day return policy for artificial jewelry products. To be eligible for a return:

• Items must be unworn and in original condition
• Original packaging, tags, and labels must be intact
• Return request must be initiated within 14 day of delivery
• Proof of purchase (order number) must be provided

5.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Earrings that have been worn or had their backing removed
• Customized or personalized jewelry
• Sale or clearance items (unless defective)
• Items damaged due to misuse or improper care

5.3 Exchange Policy

Exchanges are accepted within 14 days of delivery for size adjustments (rings, bracelets) or style changes, subject to product availability. The exchanged item must meet the same conditions as returns.

5.4 Refund Process

Once we receive and inspect your returned jewelry, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method. For COD orders, refunds will be issued via bank transfer.

5.5 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product). We recommend using a trackable shipping service for returns.

6. Product Quality and Warranty

6.1 Quality Assurance

All Belvian artificial jewelry undergoes quality inspection before shipping. We guarantee that our products are free from manufacturing defects at the time of delivery.

6.2 Defective Products

If you receive a defective or damaged jewelry item, please contact us within 48 hours of delivery with photos of the defect. We will arrange for a replacement or full refund at no additional cost to you.

6.3 Jewelry Care

Artificial jewelry requires proper care to maintain its appearance. Damage resulting from improper care, exposure to water, chemicals, perfumes, or normal wear and tear is not covered under our quality guarantee.

7. Intellectual Property

7.1 Copyright and Trademarks

All content on belvian.pk, including product images, descriptions, logos, graphics, and text, is the property of Belvian and is protected by Pakistani and international copyright laws. Unauthorized use, reproduction, or distribution is prohibited.

7.2 Product Images

Product images and photographs on our website are for illustrative purposes only. You may not use, copy, or reproduce our product images without written permission from Belvian.

8. User Conduct and Account

8.1 Account Registration

You may create an account on belvian.pk to track orders, save favorites, and enjoy a faster checkout experience. You are responsible for maintaining the confidentiality of your account credentials.

8.2 Prohibited Activities

When using our website, you agree not to:

• Provide false or misleading information
• Engage in fraudulent activities or unauthorized transactions
• Attempt to gain unauthorized access to our systems
• Use our website for any illegal purpose
• Interfere with the proper functioning of the website
• Scrape, copy, or harvest content without permission

9. Privacy and Data Protection

9.1 Personal Information

We collect and process personal information in accordance with our Privacy Policy. By using our website, you consent to our collection and use of your information as described in the Privacy Policy.

9.2 Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Limitation of Liability

10.1 Disclaimer

Belvian's artificial jewelry products are sold "as is" and "as available." We make no warranties, express or implied, regarding the products beyond what is stated in these terms.

10.2 Liability Limits

To the maximum extent permitted by law, Belvian shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the specific product in question.

10.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, strikes, government actions, pandemics, or courier service disruptions.

11. Dispute Resolution

11.1 Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.

11.2 Customer Support

We encourage you to contact our customer support team at support@belvian.pk to resolve any issues before pursuing legal action. We are committed to addressing your concerns promptly and fairly.

12. Modifications to Terms

12.1 Updates

Belvian reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

12.2 Notification

We will make reasonable efforts to notify users of significant changes to these terms via email or website notice.

13. Contact Information

If you have questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

Belvian - Artificial Jewelry Store
Email: support@belvian.pk
Website: belvian.pk
Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM (PKT)

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Belvian regarding your use of our website and purchase of our artificial jewelry products.

By placing an order on belvian.pk, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Thank you for choosing Belvian for your artificial jewelry needs. We appreciate your business and look forward to serving you!