Return and Exchange Policy - Belvian Artificial Jewelry

Last Updated: November 2025

At Belvian, we want you to love your artificial jewelry purchase. If you're not completely satisfied with your earrings, rings, necklaces, or bracelets, we offer a hassle-free return and exchange policy. This page explains everything you need to know about returning or exchanging jewelry purchased from belvian.pk.

Our Return and Exchange Promise

We stand behind the quality of our artificial jewelry and want you to shop with confidence. Our 14-day return and exchange policy ensures you have enough time to try on your jewelry and make sure it's perfect for you.

1. Return Policy Overview

1.1 Return Timeframe

You can return eligible jewelry items within 14 days from the date of delivery. The return period starts from the day you receive your order, not from the order placement date.

1.2 Eligible Items for Return

The following Belvian jewelry products are eligible for return:

• Rings: Sterling Silver Sapphire Blue Ring, Elegant Silver Heart Ring, Square-Cut Amethyst Ring, Elegant Sterling Silver Crossover Ring, and all other rings
• Necklaces: All necklace styles from our collection
• Bracelets: All bracelet designs
• Earrings: Unworn earrings with original backing intact (see special conditions below)

1.3 Return Conditions

To qualify for a return, your jewelry must meet ALL of the following conditions:

• ✓ Item must be unworn and unused
• ✓ Original tags and labels must be attached and intact
• ✓ Original packaging must be undamaged
• ✓ All accessories included (jewelry box, pouch, certificate if applicable)
• ✓ No signs of wear, scratches, or tarnishing
• ✓ Return request initiated within14 days of delivery
• ✓ Proof of purchase (order number or receipt) provided

1.4 Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned:

• ✗ Earrings that have been worn or had backing/posts removed
• ✗ Customized or personalized jewelry pieces
• ✗ Engraved jewelry items
• ✗ Sale, clearance, or promotional items (unless defective)
• ✗ Items damaged due to misuse, improper care, or accidents
• ✗ Jewelry showing signs of wear or tarnishing
• ✗ Items without original packaging or tags
• ✗ Products purchased from third-party sellers (not directly from belvian.pk)

2. Exchange Policy

2.1 Exchange Timeframe

Exchanges are accepted within 14 days of delivery for size adjustments or style preferences.

2.2 What Can Be Exchanged

You can exchange jewelry for:

• Different Size: Ring or bracelet size adjustments
• Different Style: Exchange for another product of equal or greater value
• Different Color: If the same design is available in other colors

2.3 Exchange Conditions

• Exchanged items must meet the same conditions as returns (unworn, with tags)
• Exchanges are subject to product availability
• If exchanging for a higher-priced item, you pay the difference
• If exchanging for a lower-priced item, we'll issue store credit for the difference
• Only one exchange per order is allowed

2.4 Popular Exchange Scenarios

Ring Size Exchange: If your Elegant Silver Heart Ring or Sterling Silver Sapphire Blue Ring doesn't fit perfectly, we'll exchange it for the correct size at no additional cost (subject to availability).

Style Exchange: Changed your mind about your Crystal Bow Stud Earrings? Exchange them for Ruby Halo Drop Earrings or any other style from our collection.

3. How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Reach out to us within 14 days of receiving your order:

• Email: support@belvian.pk or orders@belvian.pk
• WhatsApp: 0315 3193944
• Phone: 0315 3193944
• Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM (PKT)

Step 2: Provide Order Information

When contacting us, please provide:

• Order number (found in your confirmation email)
• Product name (e.g., "Luna Black Halo Drops")
• Reason for return or exchange
• Photos of the item (if defective or damaged)
• Preferred resolution (refund, exchange, store credit)

Step 3: Receive Return Authorization

Our team will review your request and provide:

• Return authorization number (RMA)
• Return shipping address
• Return instructions and packaging guidelines
• Expected processing timeline

Step 4: Pack Your Jewelry Securely

To ensure your jewelry arrives safely:

• Place jewelry in original packaging with all tags attached
• Include a copy of your invoice or order confirmation
• Write your RMA number clearly on the package
• Use bubble wrap or protective padding for fragile items
• Seal the package securely

Step 5: Ship the Return

Send your return package to the address provided by our customer service team. We recommend using a trackable shipping service and keeping your tracking number for reference.

Step 6: Confirmation and Processing

Once we receive your return:

• We'll send you an email confirmation within 1-2 business days
• Our quality team will inspect the item within 2-3 business days
• You'll receive approval or rejection notification via email
• Approved returns are processed within 7-10 business days

4. Refund Information

4.1 Refund Methods

Refunds are issued to your original payment method:

• Cash on Delivery (COD): Bank transfer to your provided account details
• Credit/Debit Card: Refund to the original card (may take 7-14 business days to reflect)
• Online Payment: Refund to the original payment source
• Bank Transfer: Refund to the same bank account

4.2 Refund Processing Time

• Inspection and approval: 2-3 business days after receiving the return
• Refund initiation: Within 7-10 business days of approval
• Bank processing time: 5-14 business days (varies by bank)

4.3 What's Refunded

• ✓ Product price (full amount)
• ✓ Original shipping charges (if return is due to our error)
• ✗ Return shipping costs (customer's responsibility unless defective)

4.4 Store Credit Option

Instead of a refund, you can choose store credit which:

• Is processed faster (within 2-3 business days)
• Can be used for any future purchase on belvian.pk
• Never expires
• May include a bonus credit (check current promotions)

5. Defective or Damaged Products

5.1 Manufacturing Defects

If you receive jewelry with manufacturing defects (broken clasps, missing stones, tarnished finish, etc.), we will:

• Provide a full refund, including shipping costs
• Send a replacement at no charge
• Cover return shipping expenses

5.2 Damaged During Shipping

If your jewelry arrives damaged due to shipping:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We'll arrange immediate replacement or full refund
• No need to return the damaged item in most cases

5.3 Wrong Item Received

If we sent you the wrong jewelry item:

• Contact us immediately with your order details
• We'll arrange pickup of the incorrect item (free of charge)
• Correct item will be shipped with express delivery
• You may receive a discount code for the inconvenience

6. Return Shipping Information

6.1 Return Shipping Costs

Customer's Responsibility:

• Returns due to change of mind, size issues, or style preference
• Estimated cost: PKR 200-400, depending on location

Belvian's Responsibility:

• Defective or damaged products
• Wrong item sent
• Quality issues or manufacturing defects

6.2 Recommended Courier Services

For returns within Pakistan, we recommend:

• TCS (Tranzum Courier Service)
• Leopards Courier
• M&P Express
• Pakistan Post (registered mail)

Important: Always use trackable shipping and keep your receipt. We are not responsible for returns lost in transit.

6.3 Return Address

Ship returns to the address provided in your return authorization email. Do not send returns without prior authorization.

7. Special Considerations for Jewelry Types

7.1 Earrings Return Policy

Due to hygiene regulations:

• Earrings must be completely unworn
• Original backing must be intact and unused
• Packaging must be sealed or unopened (when applicable)
• Once worn, earrings cannot be returned (except if defective)

Eligible for return: Emerald-Cut Sparkle Earrings, Luna Black Halo Drops, Gold Heart Stud Earrings, Pearl Gloss Square Stud Earrings, Crystal Bow Stud Earrings, Ruby Halo Drop Earrings (if unworn)

7.2 Rings Return Policy

Rings can be returned or exchanged for size adjustments:

• Must show no signs of wear or resizing attempts
• Original polish and finish must be intact
• Size exchanges available based on stock

7.3 Necklaces and Bracelets

These items are generally easier to return as they don't have strict sizing requirements:

• Must be unworn with no scratches or tarnishing
• Clasps and closures must be in perfect working condition
• Original packaging required

8. Frequently Asked Questions

Can I return jewelry purchased during a sale?

Sale items can only be returned if they are defective or damaged. Regular returns and exchanges are not accepted for clearance or promotional items unless otherwise stated.

What if I lost the original packaging?

Original packaging is required for returns. If you've lost it, contact our customer service team to discuss possible solutions. Returns without packaging may be rejected or subject to a restocking fee.

Can I exchange jewelry bought as a gift?

Yes, gift purchases can be exchanged within 14 days. The recipient will need the order number or gift receipt. Refunds for gifts are issued as store credit.

How do I know if my return was received?

You'll receive an email confirmation within 1-2 business days of us receiving your return package. If you don't receive confirmation within 5 days, contact us with your tracking number.

Can I return multiple items from one order?

Yes, you can return multiple items. Each item will be inspected individually, and partial refunds will be issued for approved items.

What happens if my return is rejected?

If your return doesn't meet our policy requirements, we'll notify you via email with the reason for rejection. You can choose to have the item shipped back to you (shipping charges apply) or donate it.

Do you offer free returns?

Free returns are provided only for defective products, wrong items, or our errors. Standard returns require the customer to cover return shipping costs.

Can I cancel my order before it ships?

Yes! Contact us immediately at support@belvian.pk or call/WhatsApp at 0315 3193944. If your order hasn't been processed or shipped, we can cancel it and issue a full refund.

9. Quality Guarantee

At Belvian, we are committed to providing high-quality artificial jewelry. Every piece undergoes quality inspection before shipping. Our jewelry is crafted with:

• Premium materials (sterling silver plating, cubic zirconia, crystals, pearls)
• Attention to detail and craftsmanship
• Secure clasps and closures
• Hypoallergenic options for sensitive skin

If you experience any quality issues within 14 days of delivery, we'll make it right with a replacement or full refund.

10. Jewelry Care Tips

To keep your Belvian jewelry looking beautiful and minimize the need for returns:

• Store in a cool, dry place away from direct sunlight
• Remove jewelry before swimming, showering, or exercising
• Avoid contact with perfumes, lotions, and chemicals
• Clean gently with a soft, dry cloth
• Store pieces separately to prevent scratching
• Keep away from moisture and humidity

Proper care extends the life of your artificial jewelry and maintains its sparkle!

11. Contact Us for Returns and Exchanges

Our customer service team is here to help make your return or exchange process smooth and easy.

Belvian Customer Service
Email: support@belvian.pk 
WhatsApp: 0315 3193944
Phone: 0315 3193944
Website: belvian.pk
Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM (Pakistan Standard Time)

12. Our Commitment to You

At Belvian, customer satisfaction is our priority. We understand that online jewelry shopping can be challenging without trying items on first. That's why we've created a fair and transparent return and exchange policy.

Whether you're purchasing our bestselling Luna Black Halo Drops, elegant Sterling Silver Sapphire Blue Ring, or any piece from our Earrings, Rings, Necklaces, or Bracelets collections, shop with confidence knowing we stand behind our products.

Thank you for choosing Belvian for your artificial jewelry needs. We appreciate your trust and look forward to serving you!

For more information, visit our Contact Us page or read our Terms and Conditions.